Chadstone Development Discussions

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Myer at risk of closing down - Boxing Day

Wed, 26 Dec 2018 02:04 pm By Admin

The major department store chain Myer sustained $480m in losses this year. The 2018 Boxing Day sales will be pivotal to the survival of Myer.

Myer was the first major founding store at Chadstone when the regional super shopping centre was first established. It has been an anchor store ever since, however it is now at risk of closing down due to poor sales.

So what is the cause of the crisis? The prices? The service? Are people are over it? What is Myer not doing that is keeping shoppers away from it?

Barry Urquhart, retail expert and managing director of Marking Focus told 3AW's Tony Jones that Myer is follwing a potentialy fatal worldwide trend where major department stores such as Macys are shutting up shop.

Myer's problems have little to do with online purchashing and the digital economy. Many of the problems are due to consumer expectations. The staff working on the shop floor are not actively seeking to provide customer service. The workforce now consists of many part time staff who have limited product knowledge, and decline to assist customers looking for advice on a product from another department.

Myer is no longer relevant to the newer generation, many of whom have never shopped there and can't be tempted to visit due to the poor customer service. Even regular long time shoppers are walking away from it. Services have fallen to the point where people say "no more" to Myer. Unsatisfied shoppers now walk away from the store and don't bother complaining about the unsatisfactory experience, so the store doesn't even know how to improve.

An example of Myer's failings are poor/illogical product placement. A customer seeking a product proceeded to the most appropriate department, but was unable to find it. They spent 5 minutes walking around before they found it in another department. The situation was not helped by staff saying "I'm not from x department, I don't know".

With a new Chief Executive Officer in charge of Myer, it will be a 3 to 5 year cultural change. It will be a long road for Myer, whose main goal now is to attract customers from the more fashionable 'homemaker' centres back into their department stores.

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Chadstone’s failure in Public Transport – Boxing Day Tue, 25 Dec 2018 05:08 pm By Admin

Boxing day last year (2017) was a debacle when it came to public transport at Chadstone – Daniel Bowen even blogged about the systemic failures and poor planning on behalf of Chadstone’s Centre Management and PTV.

Chadstone Bus Interchange - Chadstone Development Discussions For a long time, the Centre invested heavily to cater for one mode of transport – the humble passenger vehicle. Only in recent years has it done anything about public transport, being the new bus interchange adjacent to the David Jones carpark. However, the priority given to public transport is still heavily dwarfed by the ever increasing number of carpaking spaces.

Boxing Day 2017 saw the centre clogged with cars, so much so that buses struggled to travel to and from the interchange facility. A lack of dedicated bus lanes aggravated the situation. Some bus operators even bypassed the Centre altogether during the peak, leaving many passengers stranded at the interchange.

The blame is on both parties – firstly, Chadstone’s failure to cater properly for public transport, and secondly PTV for failing to run extra services. Had the frequency of public transport on these critical days not been so dismal, more people would be encouraged to take public transport rather than clogging up the carparks and delaying buses. It would appear there is no common sense when it comes to important events such as Boxing day.

Update 26 Dec 12:30pm: Centre Manager Michael Whitehead said more than 190,000 customers were expected. "It's almost an event in itself" Whitehead told 3AW.

A traffic controller directs motorists at the Middle Rd roundabout - Chadstone Development Discussions More than 45 Traffic Controllers were on site to direct traffic to and from the carparks.

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Car fire in Chaddy carpark Thu, 20 Dec 2018 02:30 pm By Admin

A car fire in a lower level carpark at approx 1:30pm caused large plumes of smoke and sparked an evacuation of the David Jones carpark. Multiple cars have been implicated in the blaze. Fortunately there were no injuries.

All levels of the David Jones carpark were evacuated during the incident. Twelve MFB appliances were in attendance, with two commanding units and nearly 50 firefighters on scene. The fire was under control in about hour.

About a dozen cars in the immediate vicinity of the car that caught fire were themselves burnt out or severely damaged.

The Centre management and Emergency services have assisted customers to retrieve their vehicles on the top and basement level whilst the affected level 1 remains closed off until declared safe by the Emergency services.

Police and MFB have declared the incident as 'non-suspicious' and has been attributed to a vehicle fault. Other carparks in Chadstone were unaffected and all stores in the Centre continued trading. Minor traffic congestion around Dandenong/Chadstone Road resulted.

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Victoria police operation at Chadstone Mon, 26 Nov 2018 02:00 pm By Admin

Police mobile CCTV trailer at Bus Interchange - Chadstone Development Discussions Victoria police are taking advantage of the increased traffic to Chadstone in a bid to catch motorists with unregistered vehicles, suspended licenses and other offences.

Licence plate recognition cameras have been deployed at the main road entrances, with police units deployed within various carparks to intercept detected motorists.

In preceding years, the Sheriff have patrolled Chadstone's carparks during the peak shopping season, clamping the wheels of vehicles whose owners had outstanding fines.

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Chadstone 2018 Christmas trading hours December Xmas Boxing Day Thu, 15 Nov 2018 12:00 am By Admin

Below are the extended trading hours for the 2018 Christmas trading period, as released by Chadstone shopping Centre.

This year, the 34-hour Christmas trading period falls on Sunday/Monday. It starts at 8am Sunday and ends at 6pm on Monday.

Chadstone Opening Hours - Christmas 2018 timetable
Mon Tues Wed Thur Fri Sat Sun
12 Nov
9am-5:30pm
13
9am-5:30pm
14
9am-5:30pm
15
Shop 'Til You Drop
8am-11pm
16
9am-9pm
17
9am-9pm
18
10am-7pm
19
9am-5:30pm
20
9am-5:30pm
21
9am-5:30pm
22
9am-9pm
23
9am-9pm
24
9am-9pm
25
10am-7pm
26
9am-5:30pm
27
9am-5:30pm
28
9am-5:30pm
29
9am-9pm
30
9am-9pm
1 Dec
9am-9pm
2 Dec
10am-7pm
3
9am-5:30pm
4
9am-5:30pm
5
9am-5:30pm
6
9am-9pm
7
9am-9pm
8
9am-9pm
9
9am-7pm
10
9am-9pm
11
9am-9pm
12
9am-9pm
13
9am-9pm
14
9am-9pm
15
9am-9pm
16
9am-9pm
17

8am- Midnight
18

8am- Midnight
19

8am- Midnight
20

8am- Midnight
21

8am- Midnight
22

8am- Midnight
23
34 Hour Trade
8am
24
34 Hour Trade
Christmas Eve
6pm
25
Closed
Christmas Day
26
6am-10pm
Boxing day
27
9am-10pm
28
9am-10pm
29
9am-10pm
30
10am-7pm
31
9am-5:30pm
1 Jan
10am-6pm
2
9am-5:30pm
3
9am-9pm
4
9am-9pm
5
9am-9pm
6
10am-7pm

Source: trading hours on official Chadstone Shopping website

Note: Not all shops and stores adhere to this special timetable. The timetable only applies to the Shopping Centre in general. Individual stores may have different trading hours.



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Welcome to the Chadstone Development Discussion Forums, the place for Chadstone residents to discuss and share photos, opinions and comments regarding the expansion of Chadstone Shopping Centre and the redevelopment of the Middle Road area connecting Warrigal Road to the Centre. Chadstone, "Chaddy", is a shopping centre located in Victoria, Australia.

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